- Writing Skills
Understand the difference between “To”, “CC” and “BCC.” Before sending out an email, review it for the following… The people you include in the “To” field should be the people you expect to read and...
View ArticleEssentials of English
Essentials of English Making Effective Sentences As a Technical Support executive you would need to communicate in English both by Writing and by speaking. There are two differences between these two....
View ArticleSpeaking with Confidence
Individual effectiveness and the technical Support industry The Support industry looks for people who are good in the following areas: 1. Communication: In terms of fluency, pronunciation, accent,...
View ArticleEffective Listening
Effective Listening Is only the usual ability to listen enough to be a Technical Support executive? This session gives you the answer. It is a skill that you must develop based on A clear idea about...
View ArticlePhone Etiquette Tips 5
5 Phone Etiquette Tips for Superior Customer Service Phone etiquette is a very important part of delivering outstanding customer service. Though it may seem like common sense for some to spit out the...
View ArticleSWOT Analysis
SWOT Analysis SWOT Analysis is a useful technique that helps you go about identifying your strengths and weaknesses, and analyzing the opportunities and threats that flow from them? You are most likely...
View ArticleSome Important points to be remembered while talking to customers
Some Important points to be remembered while talking to customers Courtesy: · Common courtesy goes a long way with customers and co-workers. Use of words such as “please” and “thank you” displays...
View ArticleThe 7 Habits of highly unsuccessful people
Here’s a short summary of the 7 bad habits, which you can read and eliminate, as we all are victim of at least 1 of these bad habits. Many people have this bad habit of crying and blaming all the… See...
View Article9 Beliefs of Remarkably Successful People
9 Beliefs of Remarkably Successful People The most successful people in business approach their work differently than most. See how they think–and why it works. 1. Time doesn’t fill me. I fill time....
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